ASK OUR CUSTOMER SERVICE FOR SHIPPING ABROAD

Conditions of sale

Object

These Conditions of Sale have as their object the regulation of the purchase of products, carried out remotely, via a telematic network, from the site www.espressodolcevita.it (later site).

Acceptance of the general conditions of sale

All purchases made on the site by customers are governed by these Conditions of Sale as well as by the Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts (articles 50 - 67) and by the rules on electronic commerce (Legislative Decree 70/2003).

By concluding the purchase contract, the customer accepts and undertakes to observe these Conditions of Sale.

The customer is therefore invited to carefully read these Conditions of Sale before making any purchase.

Products

The visual representation of the products on the site, where available, normally corresponds to the photographic image of the Products themselves but has the sole purpose of presenting them for sale, without any guarantee or commitment on the part of the seller, about the exact correspondence of the image pictured on the site with the actual product. In case of difference between the image and the written product sheet, the description of the product sheet always prevails.

Purchase procedure

The customer can purchase the products on the site, respecting the technical access procedures that will be illustrated. The order sent by the customer has the value of a purchase contract and implies full knowledge and full acceptance of these Conditions of Sale.

It is possible that occasional non-availability of the products offered may occur, in this case, if the products chosen by the customer are not, in whole or in part, available, the order will be sent with the products available after sending communication to the Customer regarding the products not available.

Each purchase contract stipulated between the seller and the customer must be considered completed at the time of actual payment. The sale, on the other hand, is considered concluded only after delivery.

Sales prices

All product prices are clearly indicated on the site and are not inclusive of VAT.

Delivery methods and costs

The seller delivers to all the countries indicated on the Site and delivery will take place without an appointment.

The invoice will be issued at the same time as the purchase order and the information provided by the Customer will prevail. No data changes will be possible after the invoice has been issued.

No responsibility, in any capacity, can be charged by the customer to the seller in case of delay in the order or delivery of the products. Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays. The delivery is considered completed when the product is made available to the customer at the address specified in the order form. In case of non-delivery due to the absence of the recipient at the specified address, the courier will leave a notice of passage and will contact the customer for a subsequent return. After the second unsuccessful passage, the goods will be stored in the warehouse and must be collected personally by the customer. The deposit can only be released with the customer's agreement. The goods in storage and not collected return to the sender and the goods must be delivered again. The costs of the new delivery will be borne by the customer.

Upon delivery of the products by the courier in charge, the customer is required to scrupulously check:
a) That the packaging is not damaged or otherwise altered
b) That the number of pieces delivered corresponds to what is indicated in the transport document.

Any damage to packaging and products or the mismatch in the number of pieces / packages must be immediately contested by the customer, who can contact the seller specifying the order for which such misunderstandings occurred.

Terms of payment

The payment of the purchased products is made by credit card, PayPal, Poste Pay according to the methods specified below:
Online credit cards: Visa, Mastercard and the main cards used (no American Express).

PayPal: is a fast and secure payment system that protects the buyer's information as no financial information is passed on. A confirmation e-mail from the operator will be sent to each transaction performed with this method. In the event of cancellation of the order, the amount is refunded to the customer's PayPal account.

Non-conformity of products and defective goods

The products offered on the site comply with the national and community legislation in force in Italy. The images and colors of the products published on the site may differ from the real ones due to the local settings of the systems and / or tools used.